Solved: Lock screen editor not working

MacSz · ‎22-02-2025

So when I try to open the locks reen editor in any way it says "Unsoported file" and I need help because I wanna change my lockscreen Pls help 🙏

johnz237 · ‎22-02-2025

Hi! Welcome to the Samsung Members community!

Press and hold the Power and Volume down buttons simultaneously—this will perform a soft restart.

This is what I found online:

"Hold down on an empty home space to access wallpaper settings, go to "Themes," and then go to "Wallpapers" in the shop. You can download a random wallpaper, set it as your lock/home screen, and then change your wallpaper. Also, I'm not quite sure what kind of Samsung this is, but if we received the same error message, then I assume this will work."

"I had the same message pop up. I fixed it by converting my pictures to PNG format (they were in JPG)."

Go to gallery, click on an image, click set as wallpaper

Do a clear cache partition.
Plug into a PC/laptop/USB-C laptop.
1. Turn off the phone.
2. Press and hold the Volume up and Side buttons.
3. Release the Side button when the phone turns on.
4. Press and hold the Volume up button until the phone enters Recovery Mode.
5. Use the Volume buttons to select Wipe cache partition.
6. Press the Power button to confirm.
7. Use the Volume buttons to select Yes.
8. Press the Power button to confirm. Exit.

View solution in context

ulisckatie · ‎22-02-2025

❤hi

johnz237 · ‎22-02-2025

Hi! Welcome to the Samsung Members community!

Press and hold the Power and Volume down buttons simultaneously—this will perform a soft restart.

This is what I found online:

"Hold down on an empty home space to access wallpaper settings, go to "Themes," and then go to "Wallpapers" in the shop. You can download a random wallpaper, set it as your lock/home screen, and then change your wallpaper. Also, I'm not quite sure what kind of Samsung this is, but if we received the same error message, then I assume this will work."

"I had the same message pop up. I fixed it by converting my pictures to PNG format (they were in JPG)."

Go to gallery, click on an image, click set as wallpaper

Do a clear cache partition.
Plug into a PC/laptop/USB-C laptop.
1. Turn off the phone.
2. Press and hold the Volume up and Side buttons.
3. Release the Side button when the phone turns on.
4. Press and hold the Volume up button until the phone enters Recovery Mode.
5. Use the Volume buttons to select Wipe cache partition.
6. Press the Power button to confirm.
7. Use the Volume buttons to select Yes.
8. Press the Power button to confirm. Exit.

BandOfBrothers · ‎23-02-2025

Hello 👋 @MacSz

May I suggest to perform a forum search as you may find already existing threads with help and advice within.

It might be beneficial to perform a Google search yourself too 😉

You can also ask Samsung directly via the Samsung Members App. 😉 Some good advice on reddit.

If i can be of any further help please don't hesitate to ask 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

BandOfBrothers · ‎23-02-2025

Hello 👋 @ulisckatie

Welcome to the Samsung Community Forum.

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

MacSz · ‎21-05-2025

Sorry that I'm texting so late but thanks cuz it worked 😄

johnz237 · ‎21-05-2025

Absolutely great to hear!
Have a blessed afternoon 😊

Be sure to set as resolved for those searching in the future, 3 dots next to the solution

Lock screen editor not working

1 Solution