Issue with unlocking of A53 screen

[MrKaveh]

Hi, I have an A53 and its lock screen type is swipe. In order to unlock the off screen, I double tap the screen and swipe, and in most of the times the screen becomes unlocked.

But sometimes after I double tap the screen to turn it on, when swiping the screen to unlock it, instead of unlocking, only the time and date and notifications at top of the screen go out and wall paper remains (the screen does not become unlocked). Then in order to unlock the screen, I have to wait until the screen goes off, then if I double tap the screen and swipe, the screen becomes unlocked.

What can be the reason of this issue?

[wyse_terminal]

Are you using a 3rd party launcher or have any cleaning apps/antivirus apps installed? These can often affect the way a devices locks and unlocks itself.

[MrKaveh]

No, I have just installed these apps: Telegram, Whatsapp, Instagram and 2 taxi apps

[MrKaveh]

Usually when I receive SMS and want to unlock the screen, this happens.

[wyse_terminal]

Try the device in safe mode, if the issue persists it probably needs a factory data reset or a software flash if it doesn't then it's an app issue most likely your taxi apps.

To go into safe mode, press the power button for 2 seconds, the power menu will appear with power off at the top, keep the power off option selected on the screen for a minimum of 3 seconds, this should now change to safe mode, press safe mode to boot the device in this mode.

During safe mode you can make and manage calls etc just won't be able to use 3rd party apps to exit just restart.

[MrKaveh]

Thanks for your explanation