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I can't find my downloads on my phone

(Topic created on: 23-10-2024 02:34 PM)
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Angel810
Journeyman

‎23-10-2024 02:34 PM

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Can anyone help me with what should be a very simple matter, please? I'm trying to download some audio tracks to my phone (Samsung Galaxy A14).

I hit the MP3 track and select 'Download'. A window appears and I select the SD card. I download it but can't find it anywhere once done. It tells me that it's already been downloaded. I search for it by name - nothing comes up. I repeat several times and it never works.

I try again, saving to this time to Internal Storage. It appears to work but, again, is nowhere to be found.

This is such an annoying waste of time. Please, can someone help me. It makes no sense. 

Thanks in advance 

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1 Solution


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AndrewL
Moderator
Moderator

‎25-10-2024 08:25 PM

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@Angel810: Are you using the search function in My Files to locate the files in question (the magnifying glass symbol at the top of the screen)? This should work, especially if they are present in your internal storage. If you locate one of the files, you can press and hold on the thumbnail > Tap the 3 dots in the bottom right > Details, and this will show the file path in My Files. This might help to locate any files that you're having trouble finding. 

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13 REPLIES 13
keith30
Legend

‎23-10-2024 02:39 PM

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Look in the My Files app, that's where download files normally go to.
Joeeye
GrandMaster

‎23-10-2024 02:46 PM

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It depends on what application you're using to download. It's practically impossible to know where the files are being stored without knowing the method (the app used) of download you're using to store the files.
JAMES4578
Samsung Members Star ★★

‎23-10-2024 02:58 PM - last edited ‎23-10-2024 03:00 PM

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@Angel810  Check My Files-Downloads or Audio Files. Alternatively it would normally  be Downloads or Music within Internal Storage.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Ice_cookie
Navigator

‎23-10-2024 03:54 PM

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Try check your inner downloads you might find it
keith30
Legend

‎23-10-2024 06:15 PM

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In response to JAMES4578
That's what i informed the writer as that's where I would look
Angel810
Journeyman

‎25-10-2024 05:22 PM

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In response to Joeeye

Excuse my ignorance but I don't know what app I'm using - I'm simply choosing the option to download the audio track. After that I can't find it, even if I search for it by name. Why on earth would it not show up in a search for the precise name? Many thanks

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Angel810
Journeyman

‎25-10-2024 05:25 PM

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In response to keith30

It's not obvious at all, and when I search for the precise name - nothing comes up. It's so frustrating. Tx

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Angel810
Journeyman

‎25-10-2024 05:26 PM

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In response to Ice_cookie

Inner downloads? Sorry, what does this mean please? Tx

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AndrewL
Moderator
Moderator

‎25-10-2024 05:51 PM

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@Angel810: Any downloads you complete on your Galaxy A14 should be accessible by swiping up from your Home screen > Samsung (folder) > My Files > Downloads. 

Also, a notification should be accessible by swiping from the top of the screen to the bottom. When this says 'Download complete', tap on the notification to take you to the relevant file.