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Game Optimization Service keeps stopping

(Topic created on: 08-04-2020 02:41 PM)
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wcndave
Student
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Every minute, on a new A40, I get a message about the game optimization, that it's stopped working.

It's getting very intrusive, however I can't see how to uninstall it.

 

Can you tell me how to do this?

 

Thanks, Dave

 

WhatsApp Image 2020-04-08 at 11.47.26 AM.jpeg

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4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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@wcndave 

 

Go into Settings_Apps_Tap the 3 little dots in the top Rh corner and choose System Apps_Scroll down to Game Optomising Service_Location and clear data and cache.

 

Or force stop it.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

yehudit
First Poster
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how do i clear the data cache?

 

i can't get this to stop popping up

 

I have tried to force stopping it and restarting my device but it hasn't helped

AndrewL
Moderator
Moderator
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@yehudit: Try going to Settings > Apps > Tap the 3 dots in the top right > Show System Apps > Scroll to the relevant app and select it > Storage > Clear Cache, then restart your device.
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MathiasTCK
Student
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Clearing cache, does not help.  Clear data does not help.

 

Dozens of times a day when I open and/or close a game, and only for games, this error pops up:

 

Game Optimizing Service has stopped

App info

Close app

 

On my Verizon Galaxy S23

I fear the app got transferred from my S22 or something, but it doesn't help anything and is a frequent annoyance.  I believe these instructions can help uninstall it via ADB:

https://www.androidsage.com/2022/10/29/delete-game-optimizing-service-gos-from-your-samsung-galaxy/

I see these packages:

package:com.samsung.android.game.gametools
package:com.samsung.android.game.gos
package:com.samsung.gamedriver.sm8550
package:com.samsung.android.game.gamehome

via:

adb shell pm list packages | grep 'game'

and I am looking for confirmation from Samsung which of these are safe to uninstall.

 

When the crash occurs there is an App Info option in the dialog, I want to uninstall that app, but from the device there is no option, ADB seems the only way, I'm just trying to tie the package name to the right app, and not uninstall more then I need to to prevent the FREQUENT crash.

 

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