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Galaxy A71 Fingerprint stuck at 20%

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Apprentice

   Hello guys,

Just bought recent an A71, made all the updates  but when i try to register my fingerprint it only goes up to 20%, after that, it just pops up a message that my fingerprint couldn t  be register...any help?

4 REPLIES 4
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Superuser I
Superuser I

Look in the security and Biometrics section to see of there are any fingerprints registered @Randrei94 

 

If so delete them and try again.

 

If not soft reboot by turning the phone Off and On.

 

Do you have a screen protector applied ?

 

 If that does not help then back up and remove any relevant Sd card and factory reset.

 

🌈 Stay Safe  🌈 

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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Thank you for your quick reply. Have done all the things possible...still can t make it work

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Have you performed a factory reset  ?

 

@Randrei94 

 

If so then make arrangements to send the phone back to have it swapped out is my advice.

 

🌈 Stay Safe  🌈 

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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Ok will go back to the place where i bought to see of they can help me out...tried all things...
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