Galaxy A55 Issue

[10Zin1]

I recently bought my Samsung Galaxy A55 device. And I dropped it and now there are cracks in my middle camera lens. So will my warranty be covered in that or not? Also do I have to use Lens protector from now on??? Also how much time does it take to replace the lens if so done in Samsung centres? 

[JAMES4578]

Hi @10Zin1 unfortunately the cracks to the lens would not be covered under the standard warranty, this is considered to be accidental damage.  I am assuming you do not have Samsung Care plus or other insurance.  As for lens protector it is your choice but Samsung recommends not using them due to possibe damage when removing them  and can effect quality.  so would need to be careful  if you go down this route.

It is not possible to be definitive  on repair, does need inspection before work is carried out and depends on demand at given time.

[arianwen27]

For a normal phone, I wouldn't recommend a lens protector as it can reduce camera quality by quite a bit. A good case should be enough.

In terms of an already broken lens, your only options are send it in for repair and pay whatever they quote you. Or carry on with it as is.

Since the lens is already damaged, a lens protector might be able to stop anything getting in through the crack or the crack getting worse. It's already broken so the harm is a lot less. As James said, unless you had samsung care plus, samsung won't fix accidental damage

[johnz237]

Hi! Welcome to the Samsung Members community!

No, it will not be covered under warranty—accidental damage. Only if you pay for additional cover

We can't give a quote; you'll have to contact Samsung for repairs.

[lance78]

Replacement back glass comes with cam lens

[BandOfBrothers]

Hello 👋 @10Zin1 

A Samsung Service Centre would have to assess the phone to determine whether this is covered under the Samsung Manufacturer's Warranty or not. 

In regards to camera lens protectors I've used the Spigen Ez Fit Lens Protectors on my Samsung Galaxy s²⁴ Ultra,  which are easy to fit and caused no detrimental effect on my photos, or hindered the little mic hole that's sometimes on the ring for video sound. 

It's a personal choice to use them or not.

They are pretty hardy and take some to scratch or damage.

Usually a good case that provides a lip around the camera module is enough. 

If i can be of any further help please don't hesitate to ask  😎