Galaxy A51 mute

[Ajlfoster]

Why does my Galaxy A51 randomly switch to mute?

[BandOfBrothers]

It could be a rogue app or prefence setting @Ajlfoster 

Please Check all your system settings and if they all look good then as a generic troubleshooting tip try Safe Mode.

Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

[Ajlfoster]

Thanks will test over the next few days

[GusB · Accepted solution]

is this turned on?