Galaxy A40 notifications are silent for some apps even though notifications are set to alerting for them

[GalaxyA40User]

Hi, for certain apps like Outlook, the notifications for them are silent on my Galaxy A40, even though in settings I have set their notifications to alerting. This started occurring after an update this year. It only affects some apps and not all. Also, my phone is not on silent mode. Anyone out there can help? Thanks in advance.

#Galaxy A40

[xSteveuk]

Hi,
This page maybe helpful to you

How do I manage notifications on my device?

https://www.samsung.com/uk/support/mobile-devices/how-do-i-manage-notifications/

[GalaxyA40User]

Hi, thanks for replying. Unfortunately, I have checked and it still doesn't solve my issue. DND is not turned on. And notifications are not hidden. It's just that for certain apps, the notifications are silent even though I have repeatedly set them to sound in settings.

[LiquidSnake]

Try wiping the cache partition on the phone and that should resolve the issue. To do this, just search 'how to wipe cache partition Galaxy A40' and you should find what you are looking for 🙂. Hope this helps! 😎

[AndrewL]

@GalaxyA40User: For a better understanding of the issue, please can you confirm if you have been to Settings > Apps > Outlook (as an example) > Notifications > Email > Show Notifications (On) > Alert (On) > Show as pop-up (On) > Sound > Default notification sound > Vibrate (On)? 

[GalaxyA40User · Accepted solution]

Hi, there was a phone update on the 26 Nov 2021. After the update my notifications went back to normal.

https://doc.samsungmobile.com/SM-A405FN/ROM/doc.html