02-05-2023 12:40 PM
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We have few Galaxy A22 phones in our organisation which has issues like - restarting suddenly, disconnects middle of the calls, restarting while composing an email, restarting even when phone is idle.
We tried,
- Clearing cached data
- Disabled auto-optimization that is found near Auto optimize daily.
- Ensured auto-start off is disabled
- OS updated. system updates are all up to date
- Factory Reset
- Replaced SIM cards
After performing above all steps, still phones restart randomly, no particular reason or pattern found.
Please can advise, what is causing this? Is this a wider issues? Can a solution be provided. I can help me further information as required.
#phone #galaxyA22 #smartphone
02-05-2023 12:46 PM
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02-05-2023 12:47 PM
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02-05-2023 03:24 PM
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@MantDi22: Please can you also try heading to Settings > Battery and device care > Tap the graph symbol in the top right, and check the app issue history to see if anything has been flagged that corresponds with any recent restarts you've experienced. I'd also recommend returning the the Battery and device care landing page > Device protection > Scan phone, to see if this highlights any malware or suspicious activity on the device.
03-05-2023 03:46 PM
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Thank you for your suggestion. Nothing comes up on the auto restart or restart history. no threats found on scan.
03-05-2023 03:46 PM
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Can't find anyhting there.
03-05-2023 03:49 PM
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03-05-2023 03:50 PM
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03-05-2023 03:51 PM
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03-05-2023 03:51 PM
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