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Galaxy A22 - My sound does not work.

(Topic created on: 05-04-2023 08:27 AM)
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Bakes2
Student
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When setting my ringtones or media tones the speaker doesnt play anything, the phone doesnt ring with sound only vibrates. I have tried everything mention on Youtube, here in the Samsung community, please help. this is Brand new phone.  Samsung Galaxy A22 

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nowdeleted
Big Cheese
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Have you run the diagnostics for your phone by using the support feacher on samsung members app.??
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Bakes2
Student
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Yes I have, the mic and speaker not working

Fiona26
Samsung Members Star ★★
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If the diagnostics say there is a problem. Contact where you purchased it from. It will be under warranty if its new.