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Galaxy A10 closing down during calls

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First Poster

I've had my Galaxy A10 for 6 weeks it has started to close down during calls and video calls, it also closed down while on charge, can anybody help me sort this problem out please

2 REPLIES 2
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Superuser I
Superuser I

Hi @Nannar 

 

That's not good at all !

 

First try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.

 

If the issue does not stop in Safe Mode then..

 

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.

 

If no help....

 

2. Back up and remove any relevant Sd card and factory reset as a last resort.

 

If no help.....

 

3. Use a Samsung Experience Store  / Samsung Service Centre.

 

4. Contact your countries Samsung Support Department.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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Hi, my phone is still switching of during calls, video calls, and during charging, I've done a backup and reset that's not worked,  I'm worried because of the current situation I rely on my phone as I cannot go out,  any help would be appreciated,  thanks

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