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Galaxy A10 closing down during calls

(Topic created on: 07-05-2020 10:17 PM)
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Nannar
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I've had my Galaxy A10 for 6 weeks it has started to close down during calls and video calls, it also closed down while on charge, can anybody help me sort this problem out please

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hi @Nannar 

 

That's not good at all !

 

First try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.

 

If the issue does not stop in Safe Mode then..

 

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.

 

If no help....

 

2. Back up and remove any relevant Sd card and factory reset as a last resort.

 

If no help.....

 

3. Use a Samsung Experience Store  / Samsung Service Centre.

 

4. Contact your countries Samsung Support Department.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Nannar
First Poster
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Hi, my phone is still switching of during calls, video calls, and during charging, I've done a backup and reset that's not worked,  I'm worried because of the current situation I rely on my phone as I cannot go out,  any help would be appreciated,  thanks

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