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Original topic:

Free buds promo

(Topic created on: 19-03-2021 08:50 PM)
buffybill
Apprentice
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I purchased the new Galaxy A52 5G from the Samsung online shop on day of release (wednesday) and received it today (friday). I just tried to apply for the free buds promo via both the members app and the website, yet it continually refuses to accept/recognise me IMEI number and therefore can not make a claim. No help was offered via the online chat so have posted an email queries as suggested. Has anyone also had a si.ilar experience?
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10 REPLIES 10
AaronK
First Poster
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The best option is to probably phone them up and see if they can help you better, also was the promo still in date by the time you received the device? either way they will be able to sort it out a lot quicker over the phone
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buffybill
Apprentice
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Yes the promo is new and only started when the phone was released on Wednesday. Guess I'll have to give them a call on Monday. Thanks for the advice
AaronK
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best option buddy promo always have problems at the start
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Lou24
Apprentice
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did you get the phone on a new contract with them going through A1 comms ?
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buffybill
Apprentice
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No I bought the phone outright sim free from Samsung
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Lou24
Apprentice
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oh ok normally if you buy directly from Samsung your free gift comes with the phone or is delivered a few day's later, you shouldn't have to claim them you could try ringing them but you may have to wait on hold for around a hour as they are a nightmare to get through to good luck
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Kaiserkeys
First Poster
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Thought I had the same issue with the site not recognising IMEI ... carried on regardless and provided evidence of purchase via scans and pics. All went through OK and verified as successful.
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buffybill
Apprentice
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Update on this...like others, I was able to supply photo evidence which was verified and accepted today. Thank you all for your help and advice.
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JackLeather
First Poster
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can anyone point me in the direction of how I redeem this offer. thank you
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