I purchased the new Galaxy A52 5G from the Samsung online shop on day of release (wednesday) and received it today (friday). I just tried to apply for the free buds promo via both the members app and the website, yet it continually refuses to accept/recognise me IMEI number and therefore can not make a claim. No help was offered via the online chat so have posted an email queries as suggested. Has anyone also had a si.ilar experience?