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Original topic:

Fingerprint non working on Samsung A22 5G

(Topic created on: 25-11-2021 12:25 PM)
MatteoCipolla
First Poster
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Galaxy A Series

Hi, i have recentrly bought (3 months ago) a Samsung A22 5G, everything was going fine untill a cuple of days ago when i noticed that my fingerprint system was not working anymore. I tried to access the settings of it and at first nothing seemed wrong, despite the fact that it was not feeling my finger on the device. After a restart i tried going through the settings again and it didnt ever let me access to them, with a popup error saying "the fingerprint sensor is not working, if the problem persists restart your phone" (traslated). Needless to say that restarting my phone didnt help at all. 

I hope someone can help me with this, thanks for your time, have a good day.

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1 REPLY 1
xSteveuk
Black Belt 
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Galaxy A Series
Hi
Try clicking on the get help button
At bottom of the samsung members page and run a diagnostic test Finger print
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