Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Failed to update

(Topic created on: 21-09-2022 07:02 AM)
west25
First Poster
Options
Galaxy A Series
Is any one having problems with A13.. mine is saying failed to update firmware..  
0 Likes
1 REPLY 1
AshP_
Moderator
Moderator
Options
Galaxy A Series

Hi @west25, I recommend performing a soft reset on your A13 (no data will be lost) by pressing and holding your Side and Volume Down keys together until you see the Samsung logo. Please also ensure you have a strong connection to the internet and that your phone is sufficiently charged. Then, attempt to install the update again.

If you find you're still having the same issue after trying this, I recommend attempting to update via a laptop/computer using the Smart Switch software. Just launch the software > Connect your USB and you'll be prompted to install an update.

0 Likes