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Original topic:

USB device it's not supported

(Topic created on: 21-09-2022 12:29 AM)
justqrp
First Poster
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Galaxy A Series
Hi , I got some issues with my A71 Samsung
My old charger it's keep saying the usb device it's not supported, I got a new wire today from Samsung type c to type c but same issue when I want to charge my phone. With other charger its working 
I try to clear the cache and data of usb but still not working
I also did a factory reset for the phone but doesn't work.
Any tipps what can I do? 

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3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

Hi @justqrp 

Perhaps Use a torch to look in the charging port just to ensure there's no debris in there.

In your post you mention " With other charger its working ".

Does that mean you can charge the phone ?

Does it charge via a PC etc.

You can run a diagnostic via the Samsung Members App and if necessary let a Samsung Service Centre take a look.

I wish you all the best. Take care.  😎 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Obsydian
Troubleshooter
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Galaxy A Series
Compressed Air is what I use its usually pocket lint.
Regards Obsydian
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justqrp
First Poster
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Galaxy A Series
Yes I can charge my phone with other charger , I just try to charge it I use power adapter and type.c to type c wire , I didn't try to connect to pc , I just plug it in normaly for charge and this message it's showing up
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