USB device it's not supported

justqrp · ‎21-09-2022

Hi , I got some issues with my A71 Samsung

My old charger it's keep saying the usb device it's not supported, I got a new wire today from Samsung type c to type c but same issue when I want to charge my phone. With other charger its working

I try to clear the cache and data of usb but still not working

I also did a factory reset for the phone but doesn't work.

Any tipps what can I do?

BandOfBrothers · ‎21-09-2022

Hi @justqrp

Perhaps Use a torch to look in the charging port just to ensure there's no debris in there.

In your post you mention " With other charger its working ".

Does that mean you can charge the phone ?

Does it charge via a PC etc.

You can run a diagnostic via the Samsung Members App and if necessary let a Samsung Service Centre take a look.

I wish you all the best. Take care. 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Obsydian · ‎21-09-2022

Compressed Air is what I use its usually pocket lint.

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justqrp · ‎21-09-2022

Yes I can charge my phone with other charger , I just try to charge it I use power adapter and type.c to type c wire , I didn't try to connect to pc , I just plug it in normaly for charge and this message it's showing up