04-12-2022 08:01 AM
07-01-2023 10:54 PM
09-01-2023 10:38 PM
20-01-2023 06:29 AM - last edited 20-01-2023 06:32 AM
My sheild only turn itself off when my screen goes dark and I press the off-button before it locks, then I have to actually lock the screen and use my fingerprint to unlock it and then the shield works again. Still really annoying tho, and it's frustrating that Samsung isn't giving any answers on here... I also noticed that all of the replies here is from people with phones from the A series, so I guess that's why Samsung isn't bothering helping, since we got the cheaper phones we get less support 🤣
31-01-2023 12:34 AM
Another me too. This is very annoying! I also hate that I am forced to update when a new update is available. Please fix this soon.
01-02-2023 07:03 AM
I've found a temporary solution and since Samsung hasn't done anything to fix this issue I thought I'd at least share it here. Whenever the eye comfort shield suddenly stops working, turn the shield off and on again, then lock the phone. After unlocking it, the shield works. It's annoying because it still happens at least once a day, but much better than having to deal with a screen that gives me headaches. Hope this helps others!
01-02-2023 06:17 PM
So I've figured it out! Try turning off and on your power saving mode. I did this and the BLF came back right away
04-02-2023 08:13 PM
Samsung support are a bunch of useless incompetent ingrates that know less about their own devices than their users do. Their answer to everything s factory reset. Factory reset doesn't solve the problem. It will come back, then what?
04-02-2023 08:25 PM
Mine stopped working randomly a few days ago. I did an update hoping that it would solve the problem but it has not. It says that the eye shield is on but it is obviously not working. I hope Samsung fixes this bug soon. My eyes will thank you
05-03-2023 06:47 PM
I got a new update for my phone yesterday. I was hoping this would fix the eye comfort shield issue. But no, it fixed nothing. I'll look for my next phone elsewhere.
07-03-2023 10:32 AM
This worked for me, too.