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Error on opening Samsung Store on my Samsung A13

(Topic created on: 02-10-2024 03:19 PM)
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SASCOMM
Apprentice
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Hello Sir, Ma'am,

I am getting following error on opening Samsung Store on my Samsung A13

1. 21117bae0001

2. On issuing app update, say for example Galaxy Note, Internet...

23ec9f2c00(1,2,3,4...)

@Editor please move this post to Samsung Galaxy A Series to be specific.

Regards

1 Solution


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Solution
SASCOMM
Apprentice
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I found a bug: I set YouTube and Sumsung store to be used in WiFi mode only. Then they both didn't work in either using mobile data or WiFi. But when I set both to work in both mobile data and Wi-Fi modes, they worked again.

View solution in context

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3 REPLIES 3
BandOfBrothers
MegaStar
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Hi @SASCOMM and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

Can you just ensure there are no updates waiting.

If not try clearing the cache of the app via Settings > Apps > Choose the app affected > Location > Clear Cache. Clear Data if necessary. 

If that does not work then try launching via Wi-Fi connection or mobile data.

A more broadsworded option is >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

A similar thread > https://eu.community.samsung.com/t5/other-galaxy-s-series/certain-apps-no-longer-working. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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SASCOMM
Apprentice
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Sorry, Sir, this is not solving the problem.

More: I found the same Samsung Apps on Google play store that are installed on my phone fully updated.

Only Samsung Galaxy Store app is not working.

Samsung S13 store crash bug 

Regards

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Solution
SASCOMM
Apprentice
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I found a bug: I set YouTube and Sumsung store to be used in WiFi mode only. Then they both didn't work in either using mobile data or WiFi. But when I set both to work in both mobile data and Wi-Fi modes, they worked again.

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