Contacts

[Thato_1]

I am having problems viewing my contacts.. it has been saying updating contacts for hours now and I dont know what to do. My contact list is blank without access to even view it. I cannot even make a call or input ussd or save new contacts 

[xMATHARUx]

That's odd. Do you have network signal? Have you checked your sync accounts in settings? Tried rebooting the phone? It should be instant as it's small amount of data.

I imagine you need to check your accounts sync settings .

[Robin999 · Accepted solution]

Hi, and welcome to the community

Could you please advise what contacts app you are using. Samsung or 3rd party (Google, etc).

If using Samsung contacts then long press on the contacts icon and tap the exclamation mark. Tap Storage. Tap clear data and clear cache.

[Thato_1]

I do have fibre connection and i tried rebooting more than twice

[Thato_1]

Will I still have my contacts afterwards or I will have to restart the list?

[Robin999]

Yes, you will still have your contacts intact.

[BandOfBrothers · Accepted solution]

Hi @Thato_1 

Can you try these generic troubleshooting steps please. 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

Let us know how you get on please. 

[Thato_1]

It worked thank you

[Thato_1]

It worked thank you

[Robin999]

You're welcome