Cannot backup using findmyphone.samsung.com

[Rust1]

I've changed password on the phone today, but cannot login with the new password. I think I mistyped something during password change (it's A7 2018, front-glass was replaced and typing became inaccurate after that). I couldn't unlock the phone from findmyphone website, it gives an error: ' Remote unlock is off.'

Now, I wanted to backup my phone before resetting and backup process on findmyphone.samsung.com requires two-step verification enabled.

I've enabled 2-step verification, but when click on backup icon, I still get the following message:

For your security, two-step verification is required for backing up your phone. 
You can set it up at https://account.samsung.com/membership/guide/2step/.

Is there any workaround for this issue?

[TessM · Accepted solution]

Hey @Rust1 ,

that is fine, you can reach our Samsung Account Team by filling this form: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do so they can remove this for you.