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Can't access internal storage. The phone boots only in safe mode but it can't verify user because Wi-Fi won't start.

(Topic created on: 21-05-2024 08:20 AM)
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topographic_oceans
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Apparently Wi-Fi is somehow broken in my Galaxy A42. It crashed and boots now only in safe mode, when I clicked option "Erase app data" in the recovery menu. I want the files back from the intermal storage, but I can't access it because the safe mode says that I need to connect via Wi-Fi to verify user. When I try to turn on Wi-Fi, the text stays gray and Wi-Fi does not start. Nothing happens.

So is there any way to get the files from the internal storage?

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13 REPLIES 13
topographic_oceans
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That is the obvious option. Nevertheless, I had wished not to go that way. There is still data unacccesible but very much needed.

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Robin999
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I understand, but I can't see a way past those messages. What's supposed to happen is that you enter your password, which will allow you to get to Safe Mode. From there, you can back up your data and then perform the factory reset. It's the only option left.
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topographic_oceans
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When the safe mode asks the password, I enter it. Then everything goes as in the pictures I sent. Obviously, I did not provide screen which includes the password for logging in and proceeding... So the most irritating thing here is that the password is not enough because it requires Wi-Fi connection to verify the user.

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Robin999
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Maybe contact Samsung and allow them to remotely access your device because I have no idea why you can't get past this. I'd have thought your password was verification enough.
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