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Camera failed

(Topic created on: Monday)
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Beaa_
First Poster
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Camera keeps saying warning camera failed everytime I open it. Have tried everything to fix it but still doesn't work. Can anyone help?
3 REPLIES 3
xSteveuk
Mastermind
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Hi,
A "Camera Failed" error on a Samsung device often indicates a software issue, possibly due to a conflict with another app, outdated software, or a problem with the camera app itself. Troubleshooting steps include restarting the device, updating software and apps, clearing the camera app's cache and data, resetting camera settings, and checking app permissions. If these steps don't resolve the issue, consider booting into Safe Mode to see if a third-party app is the culprit, or contacting Samsung support for further assistance. 

Troubleshooting Steps:

Restart your device: A simple restart can often resolve temporary glitches. 

Check for software updates: Ensure your phone's software and the Camera app are up to date. 

Clear Camera app cache and data: Go to Settings > Apps > Camera > Storage and tap "Clear cache" and "Clear data". 

Reset Camera app settings: Open the Camera app, go to Settings, and select "Reset settings". 

Check Camera permissions: Go to Settings > Apps > Camera > Permissions and ensure the necessary permissions are enabled. 

Boot into Safe Mode: This helps identify if a third-party app is causing the issue. If the camera works in Safe Mode, the problem likely lies with a recently installed app. 

Consider a factory reset: As a last resort, you can try a factory reset, but make sure to back up your data first. 

Contact Samsung support: If the problem persists, reach out to Samsung support for further assistance. 

Has91
First Poster
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I've all of the above including clearing the phone cache but mine still isnt working. The phone now gets above 41 degrees (top of the left of the left side gets uncomfortably hot too)
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JAMES4578
Samsung Members Star ★★
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@Has91 Have you checked the Diagnostics to see if any errors are highlighted.  I would Force stop the camera app before clearing cache and Data.  However you have tried a lot of Troubleshooting. 

It may be a hardware error and you would need to get in touch with Support if still no resolution or if Diagnostic issue identified.  Could visit a Samsung Experience Store/Service Centre.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.