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Original topic:

Camera crashes following upgrade

(Topic created on: 21-06-2021 08:20 AM)
Me100
Journeyman
Options
Galaxy A Series
Following the upgrade on Saturday my camera app now constantly crashes. It appears the issue may be with the front camera sensor, but either way I can no longer use the camera app.Any solutions gratefully accepted!
9 REPLIES 9
xSteveuk
Hotshot
Options
Galaxy A Series
Hi,
When on the samsung members page

At the very bottom
Click on the get help button

Then click on interactive

And run camera test

And see if fixes
The issue
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Me100
Journeyman
Options
Galaxy A Series
Thanks - tried that, rear camera works fine, but get white screen when testing the front camera, and cant take a picture, so cant complete test.
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xSteveuk
Hotshot
Options
Galaxy A Series
Try below

Go to SETTINGS
APPS
select camera

scroll to 
CAMERA  STORAGE
Tap, Clear Data

Check to see if the camera is working
Me100
Journeyman
Options
Galaxy A Series
Thanks. This has helped - I can now use the rear camera and open and close the app, as long as I dont switch to the front camera. As soon as I switch to the front camera it crashes again and I have to clear all the data again before it will reopen. It's just as well I dont take many selfies!
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xSteveuk
Hotshot
Options
Galaxy A Series
Have you tried a restart
On your phone
Sometimes a restart
Can help
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Me100
Journeyman
Options
Galaxy A Series
Tried that, still cant get the front camera to work. Extremely frustrating. Thanks for all your help though, it is much appreciated!
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Babishko
Helping Hand
Options
Galaxy A Series
As this problem only occurred after an update Me100 have you tried clearing the cache partition as this can eliminate any update borne bugs and glitches?. I am not sure what phone you have but if you YouTube how to clear the cache partition your phone you can follow the guidelines therein. If you have not done this before then best take it slowly as it is a serious step but a very effective one on occasions. Good luck to you Me100. 👍👍
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Me100
Journeyman
Options
Galaxy A Series
Thanks. I'll give it a go.
Me100
Journeyman
Options
Galaxy A Series
Grrr, didnt work. Still same camera problem!
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