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Bad Hardware or software?

(Topic created on: 25-02-2025 06:57 PM)
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Trooper70
First Poster
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I just got my Samsung Galaxy A15 5G yesterday!  I noticed that the battery level was going down in increments of 1% every six minutes just with texting!  So, I plugged in my fast charging cable and the phone registered it was charging.  But, it didn't charge! BRAND NEW PHONE! Not refurbished or renewed.  NEW!  I tried other cables I had hooked up to my other devices like my tablet and STILL this phone wouldn't charge!  I tried restarting it.  Nope.  Blew air into the port.  Nope.  At 72% I decided to power it off.  Didn't do anything and I woke up this morning and it was charged at 100%.  What bothers me is that the phone gave me a screen message of "broken cable" when it was powered off and plugged in.  Bad port?  Bad software?  I read someone found a fix by plugging it into their computer's USB 3.0 port to charge their phone.  Is this what I have to do to charge my phone?  Or have to power it off completely each time?  Or should I just bag this phone up and return it?

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2 REPLIES 2
johnz237
GrandMaster
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Hi! Welcome to the Samsung Members community!

Return it if you've only just got it; simply return it and replace the device. Seems too early to be having these issues- and if its outside of returns window contact samsung support and get it repaired.
GoanGeek
Samsung Members Star ★
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Where did you buy it from?
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.