Android 10 update in samsung A40

[Anonymous User]

I'm using a samsung A40.The last update i received was a january security patch, which i received on feb 12th. Android 10 was officially released in most eu markets on march 16th. Since then, I'm checking for the update notification. When i contacted the customer care, they told me i would receive the update in april. And now the samsung members android 10 notice has been updated saying A40 has been updated to android 10 in march. I'm using a latvian set. The csc code is SEB(baltics). How can they publish that update has been delivered in the members app,  without updating all of the devices? 

Thanks

[Reza213]

I bought mine from Germany and I'm using it in Belgium with Belgian Simcard. still, I haven't received android 10. any idea?

[BandOfBrothers]

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@Reza213 wrote:

I bought mine from Germany and I'm using it in Belgium with Belgian Simcard. still, I haven't received android 10. any idea?

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The possible issue @Reza213 is that the phone was released to be used in Germany.

This phone has now been imported to Belgium which from past posts and experience can have a detrimental effect on updates. i.e slower or in some cases non existent.

This is known as a grey import.

Your reliant on the updates being pushed out by the country of origin and them getting to your phone.

You could try Samsung Smartswitch.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈 

[Reza213]

Thank you for your reply,

I've tried Samsung Smartswitch, but still not working.

[Anonymous User]

Check whether your Belgian network has released the update. Probably the update maynot be released in your region. Maybe the update has already been released and it will be in a phased rollout.  I hope you can issue the problem soon.

Stay home, stay safe.

[MerlinTG]

I live in Belgium and never got an update of Android. Still on Android 9...

I checked again yesterday and no update available 😕 

[Robbie-35]

That's strange it should have android 11 my mum has an A40 and it's running android 11 with the April 2022 security patch

[MerlinTG]

I should have thought so...

My wife has an A10 and she has Android 11 already. She also started with Android 9.

So it confuses me why one phone updates just like that, and the other doesn't.

[Robbie-35]

Is your phone imported ? Whats your csc