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A71 touch screen not working even in Safe Mode

(Topic created on: 24-04-2024 07:50 AM)
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Members_5c3pgHO
First Poster
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Hi, 

I have an A71 and screen is locked and in Flight Mode.  Here are the steps I've taken so far.

1. Let battery drain completely & recharge.

2. Tried Hard Reset - (Power and V-) -- reboots but screen is still unresponsive and in flight mode.

3. Put it in Safe Mode, -- touch screen is still unresponsive and does not activate when "Safe Mode" appears.

Struggling to know what to try next. Is there a button combination to do a Factory Reset without Safe Mode?

Any advice would be appreciated

#A71

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Robin999
Samsung Members Star ★
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Try reseting from the recovery menu (NOTE: You'll need to connect to a working PC or Laptop)

https://www.androidpolice.com/how-to-use-android-recovery-mode/#:~:text=While%20briefly%20holding%20....

If that's not possible then you could try a remote wipe using a PC or Laptop. Treat it as if you'd lost or had the device stolen? Try

https://smartthingsfind.samsung.com/

https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-you-have-lost-your-galaxy-devi...
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