Hey @PetrolHead662, do calls drop completely or you are still on the call but you can't hear the other person and vice versa? Please remove any headphones, earphones or other audio devices inserted into or paired with the device. Also, try removing any third-party case or cover. Another thing to do would be to turn your phone off, remove the SIM Card from the phone, put it back in again and turn the phone on. You can also test your receiver by following these steps: from the phone dialler, enter *#0283#.2 > Select RCV Packet Loopback ON (it may appear as either Start : RCV_1stMic or RCV_DualMic) > Say a few words as if you were on a call > If you hear your own voice, it's working correctly and it would be best to get in touch with your network provider for further assistance.
Hey CarloL - very interested in your response as I have same issue. Purchased A71 in September. Calls cutting off mid conversation & losing sound - both ways - intermittently person I'm talking to saying I keep dropping out and vice versa sudden silence then can hear again. Getting worse more frequent and also same on WiFi calls. Signal strong & if put sim in old Huawei do not have a problem. Tried your loopback advice and can hear myself but its stuttery. Not sure I should go to Provider - thinking this is more a phone issue. Any suggestions?
We have 3 of these phones..I tried everything suggested..even replaced the sim card. Still no luck. I finally tried turning on wifi calling and it worked! No more calls fading! Go to Settings..Connections and there you will see wifi calling ..turn it on. Hope this helps!
Hmmm.. that's so odd because it worked for me. I wonder if you turn wifi off, restart your phone then turn it on if it would make a difference? Just a thought...
I have the same problem with my galaxy A20, the receiver keeps cutting during offline calls. At a point during the call, I can't hear the other person and they can't either, and it's the same thing over and over. However, when I use online voice calling like duo or WhatsApp, calls go without any glitches whatsoever. Any suggestions on how I can fix this?