Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

A71 - Does not have Dual Sim option.

(Topic created on: 30-08-2021 10:01 PM)
MrPotatoMan
Apprentice
Options
Galaxy A Series

Hi there! I had my A71 for almost 8 months, but recently, i did get another SIM because of work, but im not able to find the option to activate it. 

Apps - Settings - Connections - Dual Sim, that option just does not appear. 

I tried turning off the phone, putting both Sim cards and then, of course, turned on. I saw the Sim Toolkit but it dissapear and now im on the start, can't use both Sim cards.

1 Solution


Accepted Solutions
Solution
Glenntech
Voyager
Options
Galaxy A Series
Almost like you don't have duel sim capability.
Have you tried to see if it makes a difference taking the memory card out.
The sim card tray may have the spaces, but it's generic to all models

View solution in context

6 REPLIES 6
Glenntech
Voyager
Options
Galaxy A Series
I'm assuming here that your phone has duel sim capability. Not all phones are.
You should have under connections. SIM card manager, if your phone has duel sim capability, you should see the option. Screenshot_20210830-221654_Call settings_11838.jpg
MrPotatoMan
Apprentice
Options
Galaxy A Series

Yes, indeed it is supposed to be there, but i only have this. And yes, i have SD card slot and 2 SIM cards slots in the Carry

Screenshot_20210830-183459_Settings.jpg

0 Likes
Solution
Glenntech
Voyager
Options
Galaxy A Series
Almost like you don't have duel sim capability.
Have you tried to see if it makes a difference taking the memory card out.
The sim card tray may have the spaces, but it's generic to all models

View solution in context

MrPotatoMan
Apprentice
Options
Galaxy A Series

Im not using Memory card, i only have the Sim card actually. So i assume that you are right, i don't have Dual Sim capability. 

The only thing that feels weird, is the SIM Toolkit app, which has dissapeared almost instantly. 

 

So, thanks a lot for your time! 

PS: I don't speak english as main language, so, im sorry if there is a misspell. 

Glenntech
Voyager
Options
Galaxy A Series
Hey don't worry about spelling. Seems strange that bit of software disappeared.
Maybe try doing some feedback via the Samsung Member app in the help section.
Possibly might get a solution through that
Difficult to know without the phone in hand as such
Trottsky
Helping Hand
Options
Galaxy A Series
Probably should blank out your phone number mate