A70 in call keypad not working

[burnie]

My A70 keypad doesn't work during calls; ie when an automated switchboard says "Press 1 for customer services, 2 for sales etc."

Making an initial call is not a problem, its just when I have to choose an option during a call the problem arises.

Does anyone have any suggestions on how to fix this?

[ChrisM]

Hi @burnie 

When making a call and this happens does the screen show a symbol of the keypad that you can select?

[burnie]

Yes, keypad appears and I can use the speaker and mute functions.

But when I choose a number, * or # nothing happens.

On my S8 you would hear a tone when you press a number, but on my A70 there is no sound.

[AntS]

@burnie , Is 'Dialing keypad tone' enabled or disabled?

Settings > Sounds and vibration > System sounds > 'Dialing keypad tone'

[PhilD6W]

Hi,

I am having the same issue with my A70. The following setting is enabled.

Settings > Sounds and vibration > System sounds > 'Dialing keypad tone'

Any suggestions?

Many thanks,

P

[JillE1]

I also have this problem on an A14 - has anyone been able to answer this? Dialing keypad tone also enabled.

I have tried: 1)  locating DTMF to check / alter, can't locate it, 2) putting the call on / off hold then keying "2",  3) Turning system sound up to max and using speaker phone - I can hear when I tap '2', but it doesn't engage with the switchboard 4) ensured my phone has the latest update 5) checking Samsung FAQs

None of these have helped.