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A53 5g freezing with colourful line

(Topic created on: 09-06-2024 03:34 PM)
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Davyn Rodocker
Student
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Hi I've noticed a few people with the same issue.

My A53 5g suddenly started freezing with a colourful pixel line showing up, getting stuck with the last played audio before restarting. It does this when I'm not even using my phone. I factory reset it and no luck. Has anyone found a solution?

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CarlH
Moderator
Moderator
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Hi @Davyn Rodocker. As the issue is occurring even after the Factory Reset, it may be best if an engineer inspects yourphone. Take a look at this link to see your options. https://www.samsung.com/uk/support/repair/


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Piper123
Samsung Members Star ★
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Oops- need to add a link CarlH lol 🫠
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CarlH
Moderator
Moderator
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I added a hyper link on the word, is it not working @Piper123 ?

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Piper123
Samsung Members Star ★
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Fraid not squire 🫠
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CarlH
Moderator
Moderator
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Bah! I'll add it and get it looked at. Thanks for letting me know.