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a52s restarts when wifi is on

(Topic created on: 03-02-2022 10:10 PM)
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Members_Cvg11zf
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A52s New phone. No special apps. Everything through play store. When wifi is on. After 5 to ten minutes the phone freezes, then restarts. All else seems OK.

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BandOfBrothers
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Please try these @Members_Cvg11zf 

 

Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your esrphones to enter into recovery mode. 

And https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Members_Cvg11zf
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Space is not an issue, nor accumulated data. The problem appeared within first 3 hours. I did already clear data and cache in Google Play Services and Google Play Services AR. That had no effect.

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BandOfBrothers
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Possibly a Samsung Service Centre can help @Members_Cvg11zf 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Members_Cvg11zf
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I should also mention that I ran the diagnostic for both network and wifi. I am also using Firefox as my browser (for 20 years wherever possible). I only mention this since it appears that managing apps maybe conflicting at some level, and I am not using Chrome.

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Members_Cvg11zf
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I'm in Germany and, believe it or not, links to a Service Center here do not support English. Perhaps you can provide a link to a Center where I can communicate in English?

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Members_ZvzDIMi
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Mine is doing the same just after update. 

Yesterday morning. 

I turn off wifi and no problem all day. 

I am convinced that update creates the problem. Hope Samsung to fix bug soon 

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