A52S 5G

[Suciu R]

Please can some1 help me?

I've tryed everything....from a mistake i ve updated the phone.

Its in a phone bootloop ....i can't access android recovery menu cause when i do that, it's restarting the update again and again....can some1 help me access the menu...i don't care about the phone, but i do about the data on it. Last time im gonna use samsung. They do updates to break you're phone so you will buy other?

[BandOfBrothers]

Hello @Suciu R and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to hear your experiencing these issues with your phone. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

https://eu.community.samsung.com/t5/mobile-apps-services/a14-boot-loop/https://r1.community.samsung.... 

If your Samsung phone in the UK is stuck in a boot loop, you can try performing a forced restart by simultaneously pressing and holding the Power button and Volume Down button for about 10 seconds until the phone vibrates and restarts; this is often the first step to troubleshoot a boot loop issue on a Samsung device. 

Key points to remember:

• Force restart:

  This is the initial attempt to fix a boot loop, and usually involves holding the Power and Volume Down buttons together. 
• Check for updates:

  Once your phone restarts, ensure you have the latest software updates installed. 
• Safe Mode:

  If the boot loop persists, try booting into Safe Mode to identify if a third-party app is causing the problem. 
• Factory Reset (Recovery Mode):

  If Safe Mode doesn't solve the issue, you may need to perform a factory reset by accessing Recovery Mode. 

How to access Recovery Mode:

• Turn off your phone.
• Press and hold the Power button, Volume Up button, and Bixby button (if applicable) simultaneously until the Samsung logo appears.
• Release the Power button while continuing to hold the other buttons. 

Important considerations:

• Data backup:

  Before performing a factory reset, ensure you have backed up important data as it will be erased. 
• Contact Samsung Support:

  If the issue persists after trying basic troubleshooting steps, reach out to Samsung customer support for further assistance.