22-10-2023 06:44 PM
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Hello,
After update with 1 October security patch. Phone doesn't see mobile networks anymore. I tried restart, safe modes, powering off - didn't help. Other things: On start it asks for sim pin code, it recognizes if i enter wrong pin.
I can't switch to manual network operator, un-toggling "Select automatically network operator" never finishes, it stays in state searching for networks....
When i try to change Network mode -> it's just ignored, it has value LTE/3G/2G (auto connect), and i can't change it.
Same sim card works fine with another phone A12. A52s was also working fine before update, and there were no issues during update, it started normally, except can't find network.
27-11-2023 09:02 AM
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27-11-2023 09:05 AM
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Yes, me too. But I had countless discussion witht the support but without any concrete solution
27-11-2023 09:13 AM
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27-11-2023 11:29 AM
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On my side waiting for the new update didn't solve the issue, therefore a few days ago I sent my phone to samsung service center. Will post later their feedback if they provide any....
28-11-2023 07:07 PM
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I was told to send my phone to a service centre for warranty repair but they are now saying it won't be covered by warranty due to "impact damage" (there wasn't any damage! Maybe they don't know how to fix it so that's the excuse?!).
So I have escalated my case to the complaints team and am awaiting further response from them. Disappointing but I will update this again when I get a response.
Hopefully Oleksandr-S will have better luck with the service centre!
02-12-2023 07:53 PM
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Hi, I have this same issue after the November update.
Factory reset did not work.
I would like to roll back to a previous firmware version, but cannot find one (only the latest).
05-12-2023 12:17 PM
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10-12-2023 12:46 PM
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I also have the same problem. If anyone has found a solution, please post it here
13-12-2023 03:19 PM
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Oh no! I was counting on that to fix it...
14-12-2023 11:21 AM
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