22-10-2023 06:44 PM
Hello,
After update with 1 October security patch. Phone doesn't see mobile networks anymore. I tried restart, safe modes, powering off - didn't help. Other things: On start it asks for sim pin code, it recognizes if i enter wrong pin.
I can't switch to manual network operator, un-toggling "Select automatically network operator" never finishes, it stays in state searching for networks....
When i try to change Network mode -> it's just ignored, it has value LTE/3G/2G (auto connect), and i can't change it.
Same sim card works fine with another phone A12. A52s was also working fine before update, and there were no issues during update, it started normally, except can't find network.
22-10-2023 07:11 PM
23-10-2023 04:32 PM
Hi!
Thank you for your reply.
More details: it's not an issue with mobile data, but mobile networks, I have that crossed circle sign showing no network coverage. I have tried to do reset of network settings - no luck, except I lost all passwords for wi-fi, and headphones connection 😅
Do you still think i should go ahead and clear partition cache to resolve issue with mobile network?
27-10-2023 01:07 PM - last edited 27-10-2023 01:09 PM
Hi Oleksandr-S, I have exactly the same issue as you. Installed the Oct 23 update, immediately no network service and my A52S 5G will only connect via WiFi. Same as you, I cannot change network mode and it won't find any networks when I try to search manually.
I have tried resetting network settings and clearing the partition cache as piperdog123 recommended, unfortunately neither made any difference.
Does anyone else have any advice/success? Don't know if Samsung is working on a fix for what certainly looks like an update-induced bug, but pretty annoying to lose all network access with no ability to roll back the update!
28-10-2023 08:44 PM
Hi Olesandr and AJ1985, exact the same issue. I tried everything but without any luck. Have you solved the issue? Something is very buggy with the new upgrade.
30-10-2023 09:54 AM - last edited 30-10-2023 09:56 AM
30-10-2023 10:53 AM
Yes, but I have already seen somewhere on the forum that a factory reset didn't help. Not sure what to do, I have already bought a new phone, but this one is still under 2 year warranty, and I will give it to diagnostics and repair shop to fix it.
I am 100% sure it is not hardware related because everything else is running perfectly as before.
30-10-2023 02:43 PM
Hi all. Factory reset didn't change the fault, and I don't think there is a way to roll back the software update.
However Samsung have at least agreed to attempt a repair on my device under warranty, so I need to take the phone to the service centre. I will update this thread with the outcome.
25-11-2023 01:44 AM
27-11-2023 08:00 AM
The factory reset doesn't help to solve the problem.
I sent the phono to an authorized Samsung service center almost a month ago because it was still under warranty (just a month left until the end of the 2-year warranty 😁).
No one has responded yet, obviously they also don't know what's wrong with it, so I hope for a replacement phone.