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Original topic:

A52 5G phone WIFI connection failed (all networks) after August 1st (2022) update.

(Topic created on: 16-08-2022 12:46 PM)
Members_0BpGWcg
First Poster
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Galaxy A Series

Hi,

Since the August 1st update (2022) my phone's WIFI keeps indicating "Connection failed".

No matter the WIFI network.

It worked fine before the August 1st update.

I have tried removing the WIFI network and re-adding it, resetting the Phone's network connections, resetting the WIFI router etc.

Other devices, including Samsung S4 and S7, connect to those WIFI networks just fine.

How can I fix the issue or remove the August 1st update?

Kind regards,

A52 5G user

(p.s. I have reported this through the members app as well)

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1 Solution


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Solution
Ventor
Samsung Maker ★
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Galaxy A Series

@Members_0BpGWcg Hello, first I would try the Wi-Fi connection in safe mode / to rule out third-party applications /, and the tests from the Samsung members-Wifi app. Have you mentioned that you have reset the Network Settings? Yes, despite everything, the problem persists, perhaps it is necessary to reset the device to factory settings. Greetings.

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5 REPLIES 5
mellody
First Poster
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Galaxy A Series
My phone is th same a d I've been having issues for months connecting to my wifi
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Solution
Ventor
Samsung Maker ★
Options
Galaxy A Series

@Members_0BpGWcg Hello, first I would try the Wi-Fi connection in safe mode / to rule out third-party applications /, and the tests from the Samsung members-Wifi app. Have you mentioned that you have reset the Network Settings? Yes, despite everything, the problem persists, perhaps it is necessary to reset the device to factory settings. Greetings.

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Members_0BpGWcg
First Poster
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Galaxy A Series

Hi Ventor,

The members app diagnostics WIFI test says that WIFI is working normally.

I rebooted the phone into safe mode. After enabling WIFI and attempted to connect to the WIFI network, I get the same error ("Connection Failed". I hadn't tried that option, so thanks for that suggestion. 

After booting back into normal mode, re-adding the WIFI network, it now works...

Ventor
Samsung Maker ★
Options
Galaxy A Series

@Members_0BpGWcg Hopefully the problem has been resolved, but if not, don't hesitate to apply Factory Reset, with a previous backup. Advice- don't restore a backup, to avoid introducing a previous bug. Greetings and thanks for confirming!

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A52user10945
First Poster
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Galaxy A Series
I have also been having issues with unstable wifi on my A52 5G since the August 2022 update. Wifi has been fine previously but now keeps on dropping or showing "no internet connection" even though every other device I have is working fine. Tried at a few different locations/different wifi connections too.
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