Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

A51 stuck at startup screen

(Topic created on: 22/02/21 13:03)
FlyHarder
Apprentice
Options
Galaxy A Series

My daughters A51 doesn't start up. It is stuck at the first startup screen. We have tried several things;

Hard restart with power+volume down - no luck

Also tried with power+ both volume button - no luck

Also tried to restart it (which it does) and then hold down the volume down button go get to Safe Mode - no luck.

Also let it sit in the charger for 15 minutes before trying again - no luck

 

We are just getting this screen, and nothing else

 

Any thoughts, or is it easier to get her a new phone?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
FlyHarder
Apprentice
Options
Galaxy A Series

Turns out to be some damage to the motherboard due to water/damp conditions

View solution in context

0 Likes
Reply
5 REPLIES 5
kingtom
Smooth Operator
Options
Galaxy A Series
it would need a repair as it might be software related
0 Likes
Reply
FlyHarder
Apprentice
Options
Galaxy A Series

Yeah, was afraid of that. Will try a repairshop. Thanks

0 Likes
Reply
Pugs1957
Superuser I
Superuser I
Options
Galaxy A Series
If this device has Android 11 it needs to be connected to a PC to reset etc
0 Likes
Reply
kingtom
Smooth Operator
Options
Galaxy A Series
contact samsung directly for a free of charge repair if there is no physical damage
0 Likes
Reply
Solution
FlyHarder
Apprentice
Options
Galaxy A Series

Turns out to be some damage to the motherboard due to water/damp conditions

View solution in context

0 Likes
Reply