My daughters A51 doesn't start up. It is stuck at the first startup screen. We have tried several things;
Hard restart with power+volume down - no luck
Also tried with power+ both volume button - no luck
Also tried to restart it (which it does) and then hold down the volume down button go get to Safe Mode - no luck.
Also let it sit in the charger for 15 minutes before trying again - no luck
We are just getting this screen, and nothing else
Any thoughts, or is it easier to get her a new phone?
Solved! Go to Solution.