I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.
** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.
** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days.
** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs.
My friend who bougth my phone told, he got back it from the samsung offical service. They told, there is no problem with the bluetooth. The only solution is: Don't buy this phone.
In the german samsung community a moderator from samsung wrote that they can reproduce the issue and that they are working on a fix.
But they can't say when it will be available.
Also UK customer. After years of trying to decide whether to upgrade my old Samsung I finally decided a week ago to get the galaxy a51 and have been having this issue. I thought it was the headphones which are less than 9 months old but thought I'd look into it more before buying new ones. I'm really disappointed I wasted money on a new phone that I primarily use with my Bluetooth headphones, but hey at least I didn't waste more money on new ones!
I just kept checking for updates on a dialy basis and the latest update I received solved the issue. I guess it is a matter of Samsung rolling out the update to your country.
1) in 'settings', search 'bluetooth'.
2) you will see 'App info Bluetooth' and tap it (not 'Connections Bluetooth').
3) go to 'battery'.
4) go to 'optimise battery usage'
5) make Bluetooth become 'apps not optimised'.
Let me know whether it helps. Thanks.
I have updated to A51FXXU2ATB1 / A515FOJM2ATB2 and the problem does not happen as often as it used to. Just curious, has anyone test if this problem occurs with Galaxy Buds? If it doesn't happen with them i might consider buying them since they also get positive reviews.
Hi from Latvia,
I have the same blutooth issues as others. I just recetly got my phone back from warranty service and they told me that they have changed motherboard and sub board. I thought that my blutooth problem will be finally fixed, but no it didnt fix anything and it was useless. Now Im just hoping for some update to fix this issue.