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Original topic:

A51 Bluetooth issues

(Topic created on: 24/02/20 03:48)
YousefOmar
Apprentice
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Galaxy A Series

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

 

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

 

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days. 

 

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs. 

 

Thanks,

Yosuef

394 REPLIES 394
IhorX
New Member
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Galaxy A Series
I also have this problem. Guys, please fix asap, very anniying
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beta1b
Explorer
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Galaxy A Series

I wrote the fix on page 13.

@Ice-Rabbit rewrote the fix on page 15.

 

Thank you

 

 

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doland
Apprentice
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Galaxy A Series

My friend who bougth my phone told, he got back it from the samsung offical service. They told, there is no problem with the bluetooth. The only solution is: Don't buy this phone.

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tosch350
Explorer
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Galaxy A Series

In the german samsung community a moderator from samsung wrote that they can reproduce the issue and that they are working on a fix.

But they can't say when it will be available.

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beta1b
Explorer
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Galaxy A Series
A51 will get quater yearly updates.

I think they maybe will release the fix in summer 2020.
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doland
Apprentice
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Galaxy A Series

in case, they can fix it until that...

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Martin100
Apprentice
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Galaxy A Series

UK customer here with the same Bluetooth issues as everyone else. Have the faulty ASL6  build. Samsung we need a fix!

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BrokenSky
First Poster
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Galaxy A Series

Also UK customer. After years of trying to decide whether to upgrade my old Samsung I finally decided a week ago to get the galaxy a51 and have been having this issue. I thought it was the headphones which are less than 9 months old but thought I'd look into it more before buying new ones. I'm really disappointed I wasted money on a new phone that I primarily use with my Bluetooth headphones, but hey at least I didn't waste more money on new ones! 

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YousefOmar
Apprentice
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Galaxy A Series

The latest update should resolve the issue.

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beta1b
Explorer
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Galaxy A Series
The question is WHEN?
Chinmay
Observer
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Galaxy A Series

I m using a51 but having bluetooth issue. Same as mentioned by others.......

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Iansd
Observer
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Galaxy A Series

Hi, I am having problems with the bluetooth on my A51 , it keeps cutting out for a split second on a regular basis.

Any ideas please?

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Iansd
Observer
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Galaxy A Series
I Yousef, I've read your solution on the issue of stuttering bluetooth. Please could you tell me how I would be able to obtain the update and install it .cheers
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YousefOmar
Apprentice
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Galaxy A Series

Hello,

 

I just kept checking for updates on a dialy basis and the latest update I received solved the issue. I guess it is a matter of Samsung rolling out the update to your country.

 

Yousef

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djpno76
Explorer
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Galaxy A Series
What's the software number that you downloaded that works. Because I see the ATA8 software with February security patch but was told don't don't download because it doesn't fix the BT issue.
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Imba
First Poster
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Galaxy A Series

Hi guys, 

 

Try this.

 

1) in 'settings', search 'bluetooth'.

2) you will see 'App info Bluetooth' and tap it (not 'Connections Bluetooth'). 

3) go to 'battery'.

4) go to 'optimise battery usage'

5) make Bluetooth become 'apps not optimised'.

 

Let me know whether it helps. Thanks.

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Martin100
Apprentice
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Galaxy A Series

Imba - Thanks I tried it and it made no difference on or off.

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decimotyo
First Poster
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Galaxy A Series

I have updated to A51FXXU2ATB1 / A515FOJM2ATB2 and the problem does not happen as often as it used to. Just curious, has anyone test if this problem occurs with Galaxy Buds? If it doesn't happen with them i might consider buying them since they also get positive reviews.

 

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bangyuu
First Poster
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Galaxy A Series
try to turn on wifi, its still disconected or not?
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piechu83
Apprentice
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Galaxy A Series
i have upgraded to latest BTB1 for A7 but still experiencing BT connection issues:/
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Peteris
Observer
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Galaxy A Series

Hi from Latvia, 

I have the same blutooth issues as others. I just recetly got my phone back from warranty service and they told me that they have changed motherboard and sub board. I thought that my blutooth problem will be finally fixed, but no it didnt fix anything and it was useless. Now Im just hoping for some update to fix this issue.

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