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A50 crash when taking pictures

(Topic created on: 13-09-2020 10:21 AM)
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Gaboros
Student
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My A50 started to completely freeze and restart on taking pictures. Not always but quite often. The picture is lost after restart. I tried to wipe the whole data but still doing it. Anyway faced this problem?

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8 REPLIES 8
MagicMo
Journeyman
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are you using a memory card?
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Gaboros
Student
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No I'm not. Sometimes it also crashed randomly on other activities, like ending a phone call. Seems like the factory reset solved that one but not photo taking.

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MagicMo
Journeyman
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have you tried starting your phone in safe mode?
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Gaboros
Student
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No because it's not consistent. Sometimes happens 10/9, sometimes 10/1. Impossible to debug like that.

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Anonymous User
Not applicable
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Have you checked for a software update in settings.
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Gaboros
Student
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It's updated to the latest version

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Anonymous User
Not applicable
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maybe back up phone and factory reset.
that might help.
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Gaboros
Student
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As I wrote in the original post: " I tried to wipe the whole data but still doing it."

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