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A32 5g won't update

(Topic created on: 04-03-2024 09:32 AM)
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BurningStar
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I cannot seem to update my A32 smartphone no matter what I try.

 

It hangs at 25% on the One UI update screen before a error symbol appears and it aborts the update.

 

I have tried connecting it to smart switch on my PC this sat there for 24 hours without any progress past it preparing update environment.

 

I have tried factory resets which still will not allow it to update.

 

I'm no longer sure what to do, this phone will not update no matter what I do.

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Robin999
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Was your phone purchased in the UK, or abroad?
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BurningStar
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It was not.

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Robin999
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Can you try the suggestions here

https://www.samsung.com/ae/support/mobile-devices/why-is-my-samsung-galaxy-phone-does-not-update-the...

Appreciate you've already tried Smartswitch.
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BurningStar
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Sadly I came here after I've exhausted those options.

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Robin999
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Apologies. Out of curiosity can you say which update you are trying to install, and what software/ OS version you currently have.
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BurningStar
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It says version A326usqscdwl1,  One UI 5.1

currently there isn't an update on this phone as I reset to factory settings in attempts to fix this issue.

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Robin999
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Where did you get this phone? I think it's region locked to USA
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BurningStar
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That would be fine wouldn't it? I'm in the USA and I got it here too.

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Robin999
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Apologies, that's what I was getting at with my first question. It's not a UK phone. This is a UK forum so you'll get a better response posting in the US community

https://us.community.samsung.com/t5/Welcome-to-the-Community/ct-p/Welcome-to-the-Community?page=1&ta...
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