Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

A22 5G dead after latest update!

(Topic created on: 07-12-2023 08:18 PM)
798 Views
mouters
Student
Options

Honestly I'm at loss for words. My daughter comes up to me this morning and says her phone is dead after the latest update was installed; I think this is the one for December/30 Nov). She has the A22 5G (A226B) and the phone was fully charged (on charge overnight). I've played about with the phone for a bit but the screen is blank and it seems to be dead. I've held the power button, the power button and volume buttons (various combinations) but nothing.

What can I do next?

It seems completely unreasonable that an update provided by Samsung can kill the phone - is there something I can do to get Samsung to cover the repair/replacement? 

Thanks

0 Likes
6 REPLIES 6
MorningBlunt
Helping Hand
Options
You sure it's the update?...

MB
0 Likes
mouters
Student
Options

What else could it be? She's honest and I don't think it was dropped in water or anything. Google Family Link said the phone was active an hour before she handed it to me., but its been offline since. I checked it to see if the phone was still responding and maybe it was just the screen.

0 Likes
MorningBlunt
Helping Hand
Options
Plug it into the PC. If nothing happens whatsoever, it ain't the update.
Smells a bit jellyfishy...

MB
0 Likes
mouters
Student
Options

No surprises, nothing happed when I plugged it into the laptop, but then nothing happened when I plugged my own phone (switched off) into it except a charging symbol.

Why don't you think it's the update if nothing happens? What would you expect to see?

0 Likes
MorningBlunt
Helping Hand
Options
Should be a charging symbol, as that isn't anything to do with firmware AFAIK.

MB
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

@mouters I'd suggest to arrange to take the phone to a Samsung Service Centre or Samsung Experience Store to be assessed. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "