A21s updates caused mayhem

[jade58]

Hi - any ideas please? Since a Chrome update and a phone update I cannot access the internet, whatsapp and others without having flight mode turned on. This is causing me real problems as then I have to turn off flight mode to access my phone and messages then turn back on, turn wireless back on and both sometimes on and off a few times. I Have disabled Chrome, cleared all sorts of app caches and as I have to use my phone for work, have to be constantly aware of phone calls and messages that come through etc this is a total nightmare for me. TIA

[AndrewL · Accepted solution]

@jade58: That's strange, as Flight mode should turn off all network connections. For clarity, are you experiencing this issue with Wi-Fi, Mobile data, or both? To troubleshoot the issue, please press the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will perform a Soft Reset, and address any temporary software issues that might be a contributing factor. Don't worry, this won't affect your personal data or settings. You may also wish to head to Settings > General management > Reset > Reset network settings > Reset settings, however please be aware that you will be required to re-connect to Wi-Fi and Bluetooth devices that you had previously registered to the phone following this step. 

[jade58]

Thank you for reply Andrew - yes it is strange and yes to mobile data also. I am home now on my Wi-Fi connection and constantly have to have Flight Mode on or I would not be able to send this! I will try what you suggest and get back to you. Thank you.

[jade58]

Thank you so much Andrew.  I did the network re-set as you suggested as the soft re-set had no effect.  It is now back to normal.  I have struggled for days with this.  Many thank you's and I wish you all the very best for the Christmas period.

[Anonymous User]

I agree with you about chrome browser totally messing up my settings to be unable to access the Internet also it causes so many problems. I'm glad that I can share this with you.

[Anonymous User]

I wonder if anybody has had problems with Google account's because it makes me so annoyed having to use a password every time I try to log in when there policy is your initialled to use a passkey with fingers or your face to go through there security, I've tried to complain but I get nowhere plus I'm unable to access verification codes with my Samsung galaxy A13 or text messages even though I've done a full reset on my phone. If anyone out there would give me some help to sort this issue out ide be so grateful for your help. Showolf.