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A20e stuck on logo screen

(Topic created on: 31-12-2021 02:24 AM)
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KernowMan
First Poster
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Hello

 

I have a A20e phone and it's stuck on the logo screen on a loop.

When I try a hard reset, it doesn't install the OS as it seems the files are corrupted as shown in the photo

 

Would this be fixable or should I use the phone as a paperweight

 

Thanks in advance

IMG20211231013906.jpg

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12 REPLIES 12
xSteveuk
Mastermind
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Hi,
This YouTube link
Should help resolve the issue

https://www.youtube.com/watch?v=sa9nYYQjOxc
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Anonymous User
Not applicable
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can you enter download mode?
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KernowMan
First Poster
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Thanks for the link. I wiped the cache and have the same problem

 

Cheers

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KernowMan
First Poster
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I think so. Where it says apply update?

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xSteveuk
Mastermind
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Hi
Try Below
Turn off the device.

Press and hold the Volume Up and Power keys.

When the Galaxy A20 logo shows, release all three keys.

Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 

Press the Volume down key several times to highlight ‘wipe data / factory reset’.

Press Power button to select.

Press the Volume down key until ‘Yes’ is highlighted.

Press Power button to select and start the master reset.

When the master reset is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.

Again, as long as the firmware has not been modified, you should still be able to make your phone boot up successfully by doing the master reset through the recovery mode. 

If the issue is not resolved
You may need an engineer
To check on it
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Anonymous User
Not applicable
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KernowMan
First Poster
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Hi

 

I did that and I get the screen show on the photo.

I called Samsung to repair the device. but they need the IMEI and S?N which i dont have

 

Cheers

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KernowMan
First Poster
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Hi

I did that and now I am stuck on the downloading screen, has been like that for a hour so far. 

Do I need to do anything else?

 

cheers

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Anonymous User
Not applicable
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you have to download the firmware for your phone and then you have to install it with Odin ... if you are not practical, search the web for how to do it ... it's not difficult
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