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A20e crashes whenever screen goes off

(Topic created on: 29-12-2022 02:37 PM)
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Squirrel777
Student
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Every time my A20e screen switches off (whether via screen timeout or power button) the phone crashes. To get it to successfully reboot, I have to press power and volume-down for a few seconds. Then I have to keep pressing the volume button to stop it crashing while the Samsung logos come up etc. Still if the screen switches off, it crashes. I removed most of the apps with no improvements and then performed a factory reset. Still no improvement. Is there anything I can do to fix this?
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2 REPLIES 2
MNas04
Helping Hand
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Have you tried updating your phone to the latest software update? Most of the time this can be fixed with an update.
Squirrel777
Student
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Sadly, yes. All software updates have been made with no improvement.