Hello and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members.
Is it possible the tone you've decided to use isn't fully compatible.
Sometimes certain apps won't allow a personalised notification to be chosen.
It might be worth also asking the developer of the app and or see if a Google Search helps @Mr_Hayman
If you perform a forum search you may find existing threads with some further help or guidence within.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
