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A15 5g Screen straight lined cracked just from watching videos

(Topic created on: 23-12-2024 07:36 AM)
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Brandino1
First Poster
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Anyone have issue with screen cracking out of no where. I've had this phone since May 24 does have a rubber/plastic case which the phone has never been dropped. Just watching videos heard it hair line crack diagonally. Only thing I can think of as it's cold here at 22 degrees Fahrenheit and been back inside for about 2 hours. 

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BandOfBrothers
Samsung Members Star ★★
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Hello @Brandino1 

It's possible the phone had a hairline crack / manufacturing flaw you couldn't see.

The phone will have tolerance levels i.e Support/galaxy-battery/care-and-maintenance. 

I would suggest to let a Samsung Service Centre have hands on to assess the phone. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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