04-04-2023 06:49 AM in
05-04-2023 05:48 AM in
That's an unfortunate set of events @Leni
Put the phone in Safe Mode and then see what happens.
Hiw to is explained here > Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
Another good troubleshooting guide is Clearing the phone's System Partition Cache Files Section.
This is explained here > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
Check the retailers Terms and Conditions of Sale to see what they state in the small print so you know where you stand.
You also have the Consumer-Rights-Act-2015 that suppors both you and the merchant.
I haven't had issues with my phone even though it's mines a different model that shouldn't matter.
The feature is supplied and so should work as advertised.
If it does try > Settings > Apps > Choose the App > Storage > Clear Cache and if absolutely necessary Clear Data and then see what happens.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
05-04-2023 07:29 AM in
07-04-2023 12:50 PM in
07-04-2023 02:17 PM in
11-04-2023 06:55 PM in
Same issue here. Phone lock pattern changed by itself and phone was locked permanently. It's a 5day old phone and became completely unusable. The new Android update has this bug.
11-04-2023 07:31 PM in