NOTE 20 5G ULTRA

[KAPELAN]

When using the device, my phone heats up very much and it is charging.

I have terrible flashes and some applications do not work need to be uninstalled and restarted.

[ElfStone]

Hi there,

Are you saying that if you use the phone while it charges you are having problems with some apps?

It is normal for the phone to heat up while charging and you should avoid using it while it is charging. It is not recommended to use it because it not only slows down the charging process but you most likely will face some performance issues because of the temperature.

If you continue to have these issues, you could give a factory reset a try (I know it is a pain to reconfigure everything, but it works miracles sometimes).

[KAPELAN]

I do not use the phone when it is charging, it worked great for me until I changed my android to 12 now it is very muddy and freezes. And so I had me what loading into the beta 12 system has to do

[ElfStone]

I would encourage you to perform a a Factory Reset. It might help.

[KAPELAN]

Ok but it won't delete everything or make a backup

[ElfStone]

It will delete everything. Make sure you back-up everything via Samsung SmartSwitch.

[MartynaK · Accepted solution]

@KAPELAN

I am sorry to hear that you've been experiencing these issues.

Please report them via the Samsung Members app attaching log files, right after the issues occur .