Phone lock up & restarts

[Clive7409]

Anyone else experiencing phone not responding & restarting at all?

This beta so far been worst one for me. Personally would say this not ready for public release yet as the betas seem to be introducing more issues than they resolve which is a shame.

[Fiona26 · Accepted solution]

Not had any issues myself so far. I would try wiping the cache partition.

[Clive7409]

Any advice on how to do that? Been a while since I've had to do it

[S-Kiru · Accepted solution]

1. Connect your phone to a laptop using a cable
2. Now switch off your phone
3. Once your phone is off, hold the power key and the volume up button together for a few seconds
4. You should see the Samsung logo at which point let go of your fingers from the two buttons
5. Now you should see the wipe cache partition from the list of options
6. Using the volume down key, select the wipe cache partition and to make a selection, click on the power key
7. Voila, it is done.

[Mattylvl92]

All perfectly fine here, I do a clear cache, repair apps and a booster optimize every time I update.

[AnnaMaz]

Hello @Clive7409,

Please try wiping cache partition as suggested above first and if that doesn't fix the problem - Please send an error report through Samsung Members app so that the developers can take a look! 😊  Hopefully this can be fixed soon!

Have a good day!

[Clive7409]

Cache wiped... Been a while since had to do that on any beta or phone update... But so far so good 🙂

Cheers all

[S-Kiru]

I experienced this issue today where the phone just went on a complete reboot loop and I couldn't do anything for 10-12 minutes when my phone continuously restarted. Not sure what has caused this but I have reported this error... This is massive and a critical bug.