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Original topic:

Screen off and unresponsive, then phone restarted

(Topic created on: 22-09-2022 10:59 PM)
284 Views
Numec
Explorer
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Hello, Im on beta 2 now and the weirdest thing just happened more than once. The screen dimmed and turned off, I cannot get it ON again by double tapping or power button. The phone then restarted. This happened few times and very bizzare. I've cleared cache when I updated to beta 2 immediately earlier today which the phone has been fine. Just tonight, this happened which I am not convinced that it is a good thing. Anyone had similar issue?
9 REPLIES 9
adamlee
Big Cheese
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Were you using the modes? A few people experiencing the same issue.Screenshot_20220922_230054_Modes.jpgScreenshot_20220922_230122_Twitter.jpg
scuddzero
Journeyman
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Mine went off when do not disturb kicked in. Try turning that off and deleting any scheduled triggers. This seems to have fixed it for now.
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adamlee
Big Cheese
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See I have DND set to auto turn on and off and it's fine so far 🤷🏽
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Numec
Explorer
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Yes I used both sleep and DND so turned both off for now. Was panicking as I couldn't use the screen at all for a bit even to resolve it 😅
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MagdalenaPo
Beta Moderator
Beta Moderator
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@Numec ,

Panic in this situation is totally understandable. 😅

If the problem recurs, please try to submit an error report in Samsung Members app.

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Tiggymala
Student
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Not had this happen yet on the beta 2, happened a hand full of times on beta 1 and on older stable firmware before - seems a semi common problem in general I think, friends s21 ultras on non beta firmware does it from time to time which it did for me too.
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Frankieseaman
Pioneer
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Was just about to come here and post about it. It was solved for a minuite or so by reseting with vol down and power and managing to turn off all types of bedtime or bixby routines for DND, but I could only do this after I spent an entire night out without access to my phone due to the black screen. This is a serious bug that should be fixed asap with a hotfix and not waiting weeks for a new beta update. Totally locking peoples phones off at night isnt something can be accepted even in beta software.

Damo14
Explorer
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Since beta 2 installed whole system feels unresponsive and slow, had the same problem with screen not turning on and had to reset phone, still don't really trust it.
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Paddy99
First Poster
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I had this issue,turn off modes.It was turning my screen black at a certain time and not allowing it to be turned on again until another certain time.A real pain.
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